Just wanted to say a massive thank you for helping out with this Director level escalation and completing it this morning when it wasn't part of your scheduled work. To have dealt with you since yesterday afternoon was an absolute pleasure and from understanding this was a Director level escalation and just 'getting on with it' to keeping me totally informed all the way, I can't ask for any more and you've exceeded my expectations.
Portfolio Manager - CONNECT, Partner Markets
The customer was very happy with the technician, as customer advised that he did a very good job. He was very professional, did a fantastic job and that she never had a technician so good as him. Please could you pass the details over to them.
Customer, Basildon Essex
A customer called and wanted to pass on that the engineer was fantastic today, very polite and did a fantastic job and I wanted to pass on his feedback.
Customer, Southend on Sea, Essex
Newsquest would not have gone in last night had it not been for great team work and dedication to this DRO Level 1 escalation. The job went on right into the night with the engineers having to go to the hub to replace/repair a faulty cable. Great work guys and look forward to having more installs with you.
Virgin Media Project Manager, Peterborough
I just wanted to let you know how much of a help the engineer has been so far on the LGfL project for me. Due to his professional attitude and flexible nature he has on a number of installs been able to assist and make sure that they don’t fail on the day.
London grid for learning, services
The customer wanted to pass on her thanks to the tech that connected her services and says he was very nice, helpful and kind and she wanted us to make his manager's aware. It's always nice to hear praise and makes a huge impact on building rapport with our customers at point of install also.
Customer, Camden Town
I would just like to pass on my appreciation to [the engineer]. He has been brilliant. There are some very unusual sets of circumstances on these installs but none have phased him.
Project Manager, London Underground
I have just had a delighted customer on the phone saying how good their tech was today, he says the tech was very polite and friendly and wanted this feedback I noticed he doesn't have shout so decided to drop you a mail to let you know and was hoping you could feedback this to his manager.
Customer from Wickford, Essex
I would like to say a huge thank you for looking after my install for the above customer last week. This was a challenging customer and you handled them well. Thank you for being so proactive. Without your hard work, support and determination this install would have failed.